Privacy Statement

Arborite, Division of Wilsonart Canada ULC

At Arborite® we are committed to protecting your privacy, and support a general policy of openness about how we collect, use and disclose your personal information.

The purpose of this Privacy Statement is to inform you about Arborite’s practices relating to the collection, use and disclosure of personal information that may be provided by you through access to or use of our web sites or purchase of our products, or that may otherwise be collected by us. By purchasing our products or using our services or web site, you consent to the collection, use and disclosure of your personal information (as defined below) in accordance with the following terms and conditions.

This Privacy Statement also explains how you can contact us if you have a question about, want to make a change to or delete any personal information that Arborite® may be holding about you. We strongly recommend that you take the time to read this Privacy Statement and retain it for future reference.

Personal Information

For the purpose of this Privacy Statement, “personal information??? means information about an identifiable individual.

What Personal Information We Collect

In general, you can visit the web site without providing any personal information to us. We will request personal contact information from you if you order a sample from the web site. The information collected consists of your name, the name of your company or workplace, your telephone number where you can be reached, your e-mail address and street address. We also ask that you create a password to preclude access to your contact profile and to operate the shopping cart function on the web site.

When you order products from Arborite®, we collect your contact information, your shipping and your invoicing address. With your authorization, we collect and use your credit card information for payment purposes.
If you apply for an account or credit with Arborite®, we ask for information concerning your business and for banking and credit references. With your authorization, we use this information to conduct credit assessments through credit reporting agencies and the references you provide.

How We Use Your Personal Information

We use the personal information you provide through our web site to respond to inquiries sent using the Contact Us feature of the web site and to process and ship the product samples you request.

We use the contact, shipping and invoicing information you provide when ordering products from us to process your shipment, your account and your payments. We share your contact and shipping information, but not your invoicing information, with our distributors in order to bill and ship your order. If you apply for an account with Arborite®, we use the credit references and information you provide to conduct credit assessments, including through third party credit reporting agencies. We may also use your contact, shipment, invoicing and credit information to collect on outstanding or overdue accounts, including through disclosure to collection agencies or other third parties.

When We Disclose Your Personal Information

We do not sell, license, trade or rent your personal information to or with others.

Arborite® may share personal information with third parties engaged to assist us in providing services to you or to carry out one or more of the purposes described above. These service providers are prohibited from using your personal information for any purpose other than to provide this assistance and are required to protect personal information disclosed by Arborite® and to comply with the general privacy principles described in this Privacy Statement.

Arborite® reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.
Arborite® also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal or financing of all or any portion of Wilsonart Canada ULC involving the Arborite® division or business in order for you to continue to receive the same products and services from the third party.

Use or Disclosure for Marketing Purposes

Should we use your information for direct marketing purposes in the future, we will notify and provide you with an accessible means of opting out from such contact from us.


When you visit our website, we place a text file called a “cookie??? in the browser directory of your computer’s hard drive to log statistics from use of our web site, and a session cookie to operate the shopping cart function that expires when your browser is closed. A cookie is a small piece of information that a website can store on your web browser and later retrieve. The cookie cannot be read by any website other than the one that set up the cookies. Some browsers can be set to reject all cookies. If you choose to modify your browser in this manner, you will not be able to use the shopping cart function, but your experience on the web site will be otherwise unaffected.

How We Protect Your Personal Information

Arborite® makes all commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy form. Access to your personal information is restricted to selected employees or representatives who need it to perform their duties. In addition, Arborite® employs generally accepted information security techniques, such as firewalls, access control procedures, locked filing cabinets and password protection for account information, to protect personal information against loss and unauthorized access.

Links to Third Party Sites

This web site may offer links to other third party websites. You should be aware that operators of linked websites may also collect your personal information (including information generated through the use of cookies) when you link to their websites. Arborite® is not responsible for how such third parties collect, use or disclose your personal information, so it is important to familiarize yourself with their privacy policies before providing them with your personal information.

Retention or Your Personal Information

Arborite® retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purposes(s) remains valid after termination of our relationship with you. Arborite® generally retains stored customer profiles submitted through the web site for a one year period.

Changes to this Privacy Statement

Arborite® reserves the right to modify this Privacy Statement at anytime without notice. The Privacy Statement posted at any time or from time to time via this website shall be deemed to be the Privacy Statement then in effect.

Connecting or Updating Your Information

You can help us maintain the accuracy of your personal information by notifying us of any changes to this information. You may contact Arborite® in any one of the following ways to request access to or correction or update of your personal information:

Telephone: 1-800-996-0366

Contacting Us

In the event that you have any questions about Arborite’s Privacy Statement or if you have reason to believe that Arborite® may have failed to adhere to this Privacy Statement, you may contact us at the e-mail and telephone numbers above.

Connaissance et Consentement

Arborite ne recueille des renseignements personnels à votre sujet que lorsque vous les fournissez volontairement. De façon générale, nous demandons un consentement à l'utilisation ou à la communication des renseignements personnels qui vous concernent au moment où nous les recueillons.